What is VoIP?

Voice over Internet Protocol (VoIP) is a type of technology that allows its users to make calls using the broadband Internet rather than the conventional or analog phone system. VoIP works by converting sound into digital voice communication and then transferring it through Internet broadband. So if you are using a VoIP telephone system, you are basically using the Internet to make phone calls. Using a VoIP system has several benefits for many businesses.

100’s of Features

Yakpaths VoIP services are Feature rich and scalable.

Adding new Features has never been easier. VoIP is the way of the future and Yakpath leads the pack in all metrics that truly matter.

Advanced Voice Mail

Visual voice mail, Voicemail to email transcription transcribes your voicemail messages to text and sends them to a preferred email.

Call screening

Call Screening is crucial in providing users with an alternative option for answering calls.This feature provides users with an audio “pre-screening” of any incoming call. During this “pre-screening,” users are given the phone number called, the caller’s number, and the option to accept or reject the call all while the caller continues to hear the ring, not the message.

Multimedia Interaction

Yakpath allows you to use VoIP softphones anywhere including your phone, desktop and tablet.

HD Voice

You will reduce the number of misunderstandings and reduce the need to repeat yourself.

Conference Calling

Enterprises can choose to opt for Outlook integration, customizable greeting, and dial-in numbers, the ability to conduct surveys or polls among the participants etc.

Custom Hold Music

If your company often has to put callers on hold, this feature is a necessity. Do not subject your callers to terrible elevator music — or worse, silence.

Call Parking

Call parking allows the user to ‘park’ a particular call in a numbered location for later retrieval – usually no more than one or two minutes – from another location, phone or another employee.

Auto attendant

This feature allows callers to interact with a menu to choose an appropriate extension. Your business will suddenly seem more professional and impressive. It’s like having an electronic receptionist!

Softphones are the Future

Are you tired of being tied to your desk to answer phone calls. Yakpath’s VoIP Services provide seamless integration between physical phones and soft phones. Enjoy the freedom of taking calls anywhere that you have internet access.

FAQ

Where here to help.

Feel free to contact our amazing team of Tech’s if you have any more questions.

How does VoIP work?

VoIP converts the sound of your voice into data and uses Internet Protocol to send that data.

Who can I call with VoIP?

Anyone with a phone number. You can also conference call more easily and call internationally for much less when using VoIP.

I am moving soon. Can I take VoIP with me?

Yes. VoIP phones work with an IP address. IP addresses don’t have physical locations, so that means that you take your IP phone to any physical location that has high-speed Internet.

How Reliable and secure is VoIP?

VoIP is as reliable as the Internet. Most of the reliability issues of VoIP have to do with either an individual service provider or the VoIP equipment that you may be using. There are several problems that you can run into due to bad installation or misconfiguration. VoIP is also secure just like a traditional phone service. With encryption, VoIP calls can be even more secure than those placed over traditional phone lines.

What do I need to use VoIP?

You need a high speed internet connection and a VoIP phone. A VoIP phone can be an IP phone, which is a phone designed to work with VoIP. Or a VoIP phone can be a standard telephone, with an ATA phone adapter. Or you can use a softphone, which is a computer program that allows you to make VoIP calls from your computer. You also need a high speed internet connection. This is so that you can make clear calls.

Can I use VoIP on my smartphone?

Yes. You will need an app or a combination of apps in order to do this. Most business VoIP providers develop apps to allow customers to use VoIP phone numbers with their smartphone.

What does PBX mean?

PBX stands for Private Branch Exchange. A PBX is a computer that runs a business phone system. Most businesses use hosted PBXs because PBXs are complicated, expensive, and require special technical expertise. Hosted PBX means that the PBX is administered and maintained by the Hosted PBX provider.